What We Do Using Behavioral Science

We craft solutions for business challenges requiring a behavioral and mindset change.

We use a people centered approach, rooted in social psychology and design thinking.

Core Services

Strategic Positioning - we define your key differentiators and design unique positioning to increase your market competitiveness.

Customer Research - we conduct customer research to uncover hidden needs, adoption barriers, and identify opportunities for uncontested growth.

Brand Messaging - we craft resonating message architectures and communications strategies to increase revenues and deepen loyalty.

Strategy Training - we deliver training to improve employee ideation and problem solving skills to accelerate team effectiveness.

Change Strategies - we design comprehensive approaches to organizational change to ensure sustained customer and employee adoption.

Outcomes We Deliver

Uncovering Behavior-Driven Customer Insights

What people say, what people do, and what people say they do, are entirely different things.

We help you understand customer perceptions, identify unmet customer needs, and design approaches to build stronger relationships, and deepen customer interactions across your products, services, communications, and brand.

Tools We Use

Qualitative Interviews
3W Ideation® Process
Behavioral Studies
Meeting Facilitation
Explanatory Sequential Research
Mixed Method Research

Competitive Analysis
Balanced Scorecards
Positioning Audits
Delphi Method
Perception Assessments
Quantitative Studies

Crafting Culture Change By Mindset Shifting

Are your teams efficiently solving organizational problems? Are employees effectively innovating? Do you struggle to retain great talent?

We capture employee perspectives and conduct process audits to identify internal inefficiencies and culture gaps, delivering solutions to improve operational performance and increase employee productivity.

Tools We Use

Employee Focus Groups
Communication Flow Audits
Quantitative Surveys
Qualitative Culture Studies
Town Halls & Employee Interviews

Recruitment & Retention Audits
Strategic Thinking Training
Mission, Vision & Values Design
Change Management Facilitation
Diversity & Inclusion Studies

Designing Human-Centered Brand Differentiation

Your leadership, internal teams, and processes need to be aligned with your differentiators before telling your story externally.

We utilize a combination of hands-on, qualitative and quantitative research to evaluate your organizational differentiators, identifying misalignments between communication, leadership, and branding; designing approaches to grow market share, increase loyalty, and reduce competitive pressures.

Tools We Use

External Messaging Assessments
Why & Purpose Development
Unique Value Proposition Design
Key Message Development

Brand Perception Studies
Design Thinking Training
Key Differentiator Audit
Competitor Brand Benchmarking