Training

THE customer mission book

Utilizing an innovative methodology based on psychological motivators and needs, the Customer Mission book provides the framework and tools for creating a truly customer-centric company. The book includes multiple case studies of renowned customer-centric companies, their cultures and organizational processes.

MIDDLE MANAGEMENT CULTURE BUILDING

Middle management is a critical component to your organization's growth and success.
Help your team learn the practical skills to create and lead a productive and healthy team driven by continuous improvement.

middle management leadership training

Most middle managers have gotten to their positions through stellar performance in their previous roles. As new leaders, they often are unprepared for the new expectations that a manager role requires. Help your management team, both new and seasoned, become more effective, efficient and strategic.

EXECUTIVE CULTURE CAMP

Executive Culture Camp is an all-access program that teaches how to understand your current culture, define where you want to go, and the methods to frame cultural change around a common purpose and values.

CORPORATE MISSION LAB

Corporate Mission Lab is a practical program that teaches why traditional mission statements fail, what customer-centricity is (and isn't), the critical components of a customer-centric organization, and crafting a clear, common mission and strategic vision.

CUSTOMER LABS

Customer Labs are a set of interactive workshops focusing on engaging your team to talk and think differently about customers, problem solving and innovation, and how to capture and translate useful customer insights into revenue growth.

DIVERSITY + INCLUSION STRATEGY TRAINING

Diversity + Inclusion Strategy Training focuses on helping your organization identify your gaps and risks, along with helping design and develop an inclusive organizational culture.