WE MAKE CUSTOMER-FACING OPERATIONS MORE COMPETITIVE & PROFITABLE.
Every business understands efficiencies when it comes to production, but very few organizations optimize their customer-facing operations, where up to 30 percent of time, money, quality, brand equity, and profits are lost. Prag'madik designs immediately actionable solutions to customer-facing challenges AND helps implement them. Our core focus is to help organizations identify root-causes to their growth and cost reduction challenges and execute sustainable solutions. We also work through the complete change life-cycle, addressing critical infrastructure elements from internal culture, to process and communications optimization, ensuring long-term results.
CUSTOMER OPERATIONS AREAS 
WE ADDRESS
 Sales and service operations transformation Customer strategy and experience differentiation Marketing and communications operations optimization Branding and competitive differentiation New market expansion and penetration Strategic planning design and development
WAYS WE'VE INCREASED PROFITABILITY & COMPETITIVENESS
REDUCING CUSTOMER ATTRITION BY ELIMINATING COMMUNICATION INEFFICIENCIES CLIENT: Regional Small Business Development Organization SITUATION: A recent membership pricing increase was impacting renewals, and another price increase was scheduled to follow, risking over $486,000 in membership revenues. SOLUTION: Prag'madik designed and implemented a comprehensive member-education communications plan, along with developing additional value-added member programs, online payment processes, and a rate-lock grandfather clause. OUTCOMES: Member renewal rates exceeded 86%, in addition to a 14% increase in new memberships, generating over $491,000 in revenue.
INCREASING MARKETING PRODUCTIVITY WITHOUT ADDING HEADCOUNT CLIENT: INC 5000 Global Manufacturing Company SITUATION: A 4-person Marketing team was maintaining over 900 product documents, consuming over 8,320 hours equating to $225,760 spent each year, with no clear returns. SOLUTION: Prag'madik designed a streamlined review and approval process, along with implementing a database-driven infrastructure to automate and standardize material creation. OUTCOMES: Hours spent on document creation was reduced by 82%, content accuracy increased by 96%, and over $187,550 in manpower was re-purposed towards profit-impacting activities.
INCREASING SALES PROFITS BY DIVERSIFYING MARKETS CLIENT: INC 1000 International Manufacturer SITUATION: With a shrinking market and increased pricing pressures, an industry-specific manufacturer was facing a projected loss of $1,865,245 in revenues. SOLUTION: Prag'madik developed a market diversification strategy, leveraging the company's unique in-house skillsets and production capabilities, expanding 2 new product lines into 3 additional sales channels. OUTCOMES: Revenues increased by 65% within 8 months, including the raising of average product margins by 12%, generating more than $347,965 in profit.
INCREASING SALES EFFICIENCY BY STREAMLINING DATA ACCESS CLIENT: INC 5000 International Manufacturer SITUATION: The sales force struggled to increase top-line revenue, due to extensive amounts of time required to find product data across 4 different digital platforms. SOLUTION: Prag'madik conducted a time and process evaluation, and simplified product information access and delivery through the implementation of a CMS system, designing a data architecture for 5,657 parts. OUTCOMES: By modernizing the 20-year old legacy system infrastructure, internal data search time was reduced by 71% overall, equating to over $461,500 in man-hours saved.
INEFFICIENT CUSTOMER OPERATIONS CAN DRAIN PROFITABILITY 1. They Cost Large Amounts of Money A business with 100 employees spends an average downtime of 17 hours a week clarifying communication, translating to an annual cost of $528,443, according to a study by Siemens (2016). 2. They Eat Up Massive Amounts of Time According to a study done by The McKinsey Global Institute (2016), over 61% of an employee's time per week is spent on communication or finding and gathering information versus only 39% of time spent on role-specific tasks. 3. They Reduce Organizational Quality 86% of corporate executives, employees and educators say that ineffective communications & processes is a big reason for failures in the workplace, according to Salesforce.com (2017). 4. They Lower Employee & Customer Retention Organizations with high levels of customer-facing operational inefficiencies saw 18% higher employee turnover, 36% lower profitability, and 65% higher customer attrition, according to Gallup (2015).
INDUSTRIES WE SERVE Mid-Market Manufacturers Technology Companies Distributors/Dealers Professional Service Providers Advanced Start-Ups Government Agencies Non-Profits Higher Education
PARTIAL CLIENT LIST
CLIENT TESTIMONIALS
"Andrea Olson and her team at Prag'madik are my first call and go-to group for anything having to do with a web site. They didn't just take us up a notch, they took us up a ladder! They are first class and first rate in every respect: prompt, responsive, talented, thorough, detail-oriented... everything one would want in a web partner." Dave Heller President and CEO Main Street Baseball "We had a huge challenge with increasing sales traction, and Prag'madik understood how to effectively position, message, and craft a sales program to REALLY sell, instead of the standard fluff. Our external sales team has not just embraced it, but we've seen a 82% uptick in sales in only a few short weeks." Anthony Stedillie Chief Executive Officer Knowta "Our competition was killing us online. We brought on Prag'madik to modernize our online presence, but they went above and beyond to identify and reveal strategic threats and opportunities to the business that has changed our entire model. They aren't just a vendor, they are a growth partner." Jim Claassen Fmr. Chief Operations Officer Marco Group International
OUR CLIENT ENGAGEMENT APPROACH 1) We DON'T assume the problem or the solution. 2) WE don't waste time re-hashing existing insights into fancy documents. 3) WE DON'T over-complicate the HOW. 4) WE DO identify what's not working and WHY. 5) WE DO design sustainable and effective solutions to your business challenges. 6) WE DO listen, educate and elevate your team. 7) WE DO deliver on-time, on-budget results, without nickel-and-diming.
NATIONAL PUBLICATIONS & SPEAKING ENGAGEMENTS
PAPERBACK PUBLICATION No Disruptions: The New Future for Mid-Market Manufacturing
CENTER STAGE SPEAKER Design & Manufacturing Conference Anaheim, California
KEYNOTE SPEAKER Midwest Digital Marketing Conference: St. Louis, Missouri
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THE SERVICE SIDE OF MANUFACTURING According to a recent McKinsey Report, service inputs (everything from logistics to advertising) make up an increasing amount of manufacturing activity. In 2012, they determined that in the United States, every dollar of manufacturing output requires 20 cents of services.
AVOIDING DISRUPTION THROUGH CHANGE There's been a lot of talk about impending disruptions, or creating disruption to transform the industry. No one wants to be disrupted, or caught off guard when something new comes along and upends your business. You can't predict the future, but you can protect your organization from disruption through change.
HOW SPEED BIAS IMPACTS INNOVATION We all know about human biases. Many of us might know of certain biases we have, while others blindly ignore them. There's even courses and training you can do to identify biases and implement counter strategies. But not many people have talked about the Speed Bias.
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CONTACT PRAG'MADIK let's talk about your profitability and competitiveness challenges, not sales pitches. Complete the form below and let's start creating solutions.

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CONTACT THE CEO
andrea.olson(at)pragmadik.com 319-321-7396
Copyright © 2017 All Rights Reserved by Prag'madik
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WE MAKE CUSTOMER-FACING OPERATIONS MORE COMPETITIVE & PROFITABLE.
Every business understands efficiencies when it comes to production, but very few organizations optimize their customer-facing operations, where up to 30 percent of time, money, quality, brand equity, and profits are lost. Prag'madik designs immediately actionable solutions to customer-facing challenges AND helps implement them. Our core focus is to help organizations identify root-causes to their growth and cost reduction challenges and execute sustainable solutions. We also work through the complete change life-cycle, addressing critical infrastructure elements from internal culture, to process and communications optimization, ensuring long-term results.
CUSTOMER OPERATIONS AREAS 
WE ADDRESS
 Sales and service operations transformation Customer strategy and experience differentiation Marketing and communications operations optimization Branding and competitive differentiation New market expansion and penetration Strategic planning design and development
WAYS WE'VE INCREASED PROFITABILITY & COMPETITIVENESS
REDUCING CUSTOMER ATTRITION BY ELIMINATING COMMUNICATION INEFFICIENCIES CLIENT: Regional Small Business Development Organization SITUATION: A recent membership pricing increase was impacting renewals, and another price increase was scheduled to follow, risking over $486,000 in membership revenues. SOLUTION: Prag'madik designed and implemented a comprehensive member-education communications plan, along with developing additional value-added member programs, online payment processes, and a rate-lock grandfather clause. OUTCOMES: Member renewal rates exceeded 86%, in addition to a 14% increase in new memberships, generating over $491,000 in revenue.
INCREASING MARKETING PRODUCTIVITY WITHOUT ADDING HEADCOUNT CLIENT: INC 5000 Global Manufacturing Company SITUATION: A 4-person Marketing team was maintaining over 900 product documents, consuming over 8,320 hours equating to $225,760 spent each year, with no clear returns. SOLUTION: Prag'madik designed a streamlined review and approval process, along with implementing a database-driven infrastructure to automate and standardize material creation. OUTCOMES: Hours spent on document creation was reduced by 82%, content accuracy increased by 96%, and over $187,550 in manpower was re-purposed towards profit-impacting activities.
INCREASING SALES PROFITS BY DIVERSIFYING MARKETS CLIENT: INC 1000 International Manufacturer SITUATION: With a shrinking market and increased pricing pressures, an industry-specific manufacturer was facing a projected loss of $1,865,245 in revenues. SOLUTION: Prag'madik developed a market diversification strategy, leveraging the company's unique in-house skillsets and production capabilities, expanding 2 new product lines into 3 additional sales channels. OUTCOMES: Revenues increased by 65% within 8 months, including the raising of average product margins by 12%, generating more than $347,965 in profit.
INCREASING SALES EFFICIENCY BY STREAMLINING DATA ACCESS CLIENT: INC 5000 International Manufacturer SITUATION: The sales force struggled to increase top-line revenue, due to extensive amounts of time required to find product data across 4 different digital platforms. SOLUTION: Prag'madik conducted a time and process evaluation, and simplified product information access and delivery through the implementation of a CMS system, designing a data architecture for 5,657 parts. OUTCOMES: By modernizing the 20-year old legacy system infrastructure, internal data search time was reduced by 71% overall, equating to over $461,500 in man-hours saved.
INEFFICIENT CUSTOMER OPERATIONS CAN DRAIN PROFITABILITY 1. They Cost Large Amounts of Money A business with 100 employees spends an average downtime of 17 hours a week clarifying communication, translating to an annual cost of $528,443, according to a study by Siemens (2016). 2. They Eat Up Massive Amounts of Time According to a study done by The McKinsey Global Institute (2016), over 61% of an employee's time per week is spent on communication or finding and gathering information versus only 39% of time spent on role-specific tasks. 3. They Reduce Organizational Quality 86% of corporate executives, employees and educators say that ineffective communications & processes is a big reason for failures in the workplace, according to Salesforce.com (2017). 4. They Lower Employee & Customer Retention Organizations with high levels of customer-facing operational inefficiencies saw 18% higher employee turnover, 36% lower profitability, and 65% higher customer attrition, according to Gallup (2015).
INDUSTRIES WE SERVE Mid-Market Manufacturers Technology Companies Distributors/Dealers Professional Service Providers Advanced Start-Ups Government Agencies Non-Profits Higher Education
PARTIAL CLIENT LIST
CLIENT TESTIMONIALS
"Andrea Olson and her team at Prag'madik are my first call and go-to group for anything having to do with a web site. They didn't just take us up a notch, they took us up a ladder! They are first class and first rate in every respect: prompt, responsive, talented, thorough, detail-oriented... everything one would want in a web partner." Dave Heller President and CEO Main Street Baseball "We had a huge challenge with increasing sales traction, and Prag'madik understood how to effectively position, message, and craft a sales program to REALLY sell, instead of the standard fluff. Our external sales team has not just embraced it, but we've seen a 82% uptick in sales in only a few short weeks." Anthony Stedillie Chief Executive Officer Knowta "Our competition was killing us online. We brought on Prag'madik to modernize our online presence, but they went above and beyond to identify and reveal strategic threats and opportunities to the business that has changed our entire model. They aren't just a vendor, they are a growth partner." Jim Claassen Fmr. Chief Operations Officer Marco Group International
OUR CLIENT ENGAGEMENT APPROACH 1) We DON'T assume the problem or the solution. 2) WE don't waste time re-hashing existing insights into fancy documents. 3) WE DON'T over-complicate the HOW. 4) WE DO identify what's not working and WHY. 5) WE DO design sustainable and effective solutions to your business challenges. 6) WE DO listen, educate and elevate your team. 7) WE DO deliver on-time, on-budget results, without nickel-and-diming.
NATIONAL PUBLICATIONS & SPEAKING ENGAGEMENTS ORDER A COPY LEARN MORE REGISTER READ ARTICLE READ ARTICLE READ ARTICLE
CONTACT PRAG'MADIK let's talk about your profitability and competitiveness challenges, not sales pitches. Complete the form below and let's start creating solutions.
/ prag'madik /
andrea.olson(at)pragmadik.com 319-321-7396
Copyright © 2017 All Rights Reserved by Prag'madik
WE MAKE CUSTOMER-FACING OPERATIONS MORE COMPETITIVE & PROFITABLE.
Every business understands efficiencies when it comes to production, but very few organizations optimize their customer-facing operations, where up to 30 percent of time, money, quality, brand equity, and profits are lost. Prag'madik designs immediately actionable solutions to customer-facing challenges AND helps implement them. Our core focus is to help organizations identify root-causes to their growth and cost reduction challenges and execute sustainable solutions. We also work through the complete change life-cycle, addressing critical infrastructure elements from internal culture, to process and communications optimization, ensuring long-term results.
CUSTOMER OPERATIONS AREAS 
WE ADDRESS
 Sales and service operations transformation Customer strategy and experience differentiation Marketing and communications operations optimization Branding and competitive differentiation New market expansion and penetration Strategic planning design and development
WAYS WE'VE INCREASED PROFITABILITY & COMPETITIVENESS
REDUCING CUSTOMER ATTRITION BY ELIMINATING COMMUNICATION INEFFICIENCIES CLIENT: Regional Small Business Development Organization SITUATION: A recent membership pricing increase was impacting renewals, and another price increase was scheduled to follow, risking over $486,000 in membership revenues. SOLUTION: Prag'madik designed and implemented a comprehensive member-education communications plan, along with developing additional value-added member programs, online payment processes, and a rate-lock grandfather clause. OUTCOMES: Member renewal rates exceeded 86%, in addition to a 14% increase in new memberships, generating over $491,000 in revenue.
INCREASING MARKETING PRODUCTIVITY WITHOUT ADDING HEADCOUNT CLIENT: INC 5000 Global Manufacturing Company SITUATION: A 4-person Marketing team was maintaining over 900 product documents, consuming over 8,320 hours equating to $225,760 spent each year, with no clear returns. SOLUTION: Prag'madik designed a streamlined review and approval process, along with implementing a database-driven infrastructure to automate and standardize material creation. OUTCOMES: Hours spent on document creation was reduced by 82%, content accuracy increased by 96%, and over $187,550 in manpower was re-purposed towards profit-impacting activities.
INCREASING SALES PROFITS BY DIVERSIFYING MARKETS CLIENT: INC 1000 International Manufacturer SITUATION: With a shrinking market and increased pricing pressures, an industry-specific manufacturer was facing a projected loss of $1,865,245 in revenues. SOLUTION: Prag'madik developed a market diversification strategy, leveraging the company's unique in-house skillsets and production capabilities, expanding 2 new product lines into 3 additional sales channels. OUTCOMES: Revenues increased by 65% within 8 months, including the raising of average product margins by 12%, generating more than $347,965 in profit.
INCREASING SALES EFFICIENCY BY STREAMLINING DATA ACCESS CLIENT: INC 5000 International Manufacturer SITUATION: The sales force struggled to increase top-line revenue, due to extensive amounts of time required to find product data across 4 different digital platforms. SOLUTION: Prag'madik conducted a time and process evaluation, and simplified product information access and delivery through the implementation of a CMS system, designing a data architecture for 5,657 parts. OUTCOMES: By modernizing the 20-year old legacy system infrastructure, internal data search time was reduced by 71% overall, equating to over $461,500 in man-hours saved.
INEFFICIENT CUSTOMER OPERATIONS CAN DRAIN PROFITABILITY 1. They Cost Large Amounts of Money A business with 100 employees spends an average downtime of 17 hours a week clarifying communication, translating to an annual cost of $528,443, according to a study by Siemens (2016). 2. They Eat Up Massive Amounts of Time According to a study done by The McKinsey Global Institute (2016), over 61% of an employee's time per week is spent on communication or finding and gathering information versus only 39% of time spent on role-specific tasks. 3. They Reduce Organizational Quality 86% of corporate executives, employees and educators say that ineffective communications & processes is a big reason for failures in the workplace, according to Salesforce.com (2017). 4. They Lower Employee & Customer Retention Organizations with high levels of customer-facing operational inefficiencies saw 18% higher employee turnover, 36% lower profitability, and 65% higher customer attrition, according to Gallup (2015).
INDUSTRIES WE SERVE Mid-Market Manufacturers Technology Companies Distributors/Dealers Professional Service Providers Advanced Start-Ups Government Agencies Non-Profits Higher Education
PARTIAL CLIENT LIST
CLIENT TESTIMONIALS "Andrea Olson and her team at Prag'madik are my first call and go-to group for anything having to do with a web site. They didn't just take us up a notch, they took us up a ladder! They are first class and first rate in every respect: prompt, responsive, talented, thorough, detail-oriented... everything one would want in a web partner." Dave Heller President and CEO Main Street Baseball "We had a huge challenge with increasing sales traction, and Prag'madik understood how to effectively position, message, and craft a sales program to REALLY sell, instead of the standard fluff. Our external sales team has not just embraced it, but we've seen a 82% uptick in sales in only a few short weeks." Anthony Stedillie Chief Executive Officer Knowta "Our competition was killing us online. We brought on Prag'madik to modernize our online presence, but they went above and beyond to identify and reveal strategic threats and opportunities to the business that has changed our entire model. They aren't just a vendor, they are a growth partner." Jim Claassen Fmr. Chief Operations Officer Marco Group International
OUR CLIENT ENGAGEMENT APPROACH 1) We DON'T assume the problem or the solution. 2) WE don't waste time re-hashing existing insights into fancy documents. 3) WE DON'T over-complicate the HOW. 4) WE DO identify what's not working and WHY. 5) WE DO design sustainable and effective solutions to your business challenges. 6) WE DO listen, educate and elevate your team. 7) WE DO deliver on-time, on-budget results, without nickel-and-diming.
NATIONAL PUBLICATIONS & SPEAKING ENGAGEMENTS ORDER A COPY LEARN MORE
CONTACT PRAG'MADIK let's talk about your profitability and competitiveness challenges, not sales pitches. Complete the form below and let's start creating solutions.
REGISTER READ ARTICLE READ ARTICLE READ ARTICLE
andrea.olson(at)pragmadik.com 319-321-7396
/ prag'madik /
Copyright © 2017 All Rights Reserved by Prag'madik
/ prag'madik /